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F.A.Q
(Frequently Asked Questions )

This section contains a list of symptoms, which may indicate a problem with your software or hardware, and some troubleshooting steps you can take to solve the problem. If you still have problems after trying our suggestions, or if you're having a problem, which is not described below, please contact us. We'll be glad to assist you.

 

Expert Play 3000 AGP card's compatible issue with motherboards.

The Expert Play 3000 AGP card powered by S3 Savage IX (298) graphics chip, S3 Savage IX chip does not support 1.5V signaling. At the time this product was designed (1998-99 timeframe)Therefore, this VGA card designs which used the SavageIX chip ONLY used 3.3V signal, which therefore limits the AGP transfer rate to AGP2X only. For example, we can see from the Intel chipset both the i845 and i850 ONLY support 1.5V signaling on the AGP interface. The input line buffers on the i845 and i850 chips are NOT 3.3V tolerant. The AGP connectors on these motherboards WILL ALWAYS BE 1.5V TYPE connectors, to prevent insertion of AGP 3.3V cards. So, we cannot insert this VGA card (which are 3.3V only cards) into the AGP connectors on 845 and 850 motherboards or another chipsets (third party providers, ex, SIS, VIA, ALI) that only support 1.5V signaling on the AGP interface.

The system doesn't boot when it's turned on, there is no display, and there is a double rapid PC beeps at start.

This probably means that your new display adapter isn't correctly seated in the PCI or AGP or PCI-e slot. Try the following:

1. Turn off your PC.

2. Remove your new Apollo display adapter from the PCI or AGP slot and reseat it. The card should fit into the bus slot perfectly, without extra “fingers” that do not match the slot

3. Re-attach the monitor cable to your Apollo card and turn on the PC's power. If the problem persists, repeat step 2

4. If you have another PC available, you may wish to try installing the display adapter in another PC before calling Apollo. This will help narrow down the cause of the problem.

The system appears to boot normally when it's turned on but there is no display on the monitor.

This probably means that your monitor isn't operating, or isn't connected to the display adapter correctly. Try the following:

1. While the PC is still on, make sure that the monitor is plugged into an electrical outlet and is turned on.

2. Turn off your PC. Reattach the monitor's video cable to your display adapter. This helps rule out the possibility of a loose connection between the display adapter and the monitor. Verify that the display adapter is still tightly seated in its bus slot.

3. Turn on power to your PC. If the problem still occurs, take another look at the monitor. Many monitors have an indicator or display that tells you whether or not the monitor is receiving a video signal from the display adapter. This information will help if you have to contact Apollo.

4. If possible, remove the Apollo card and reinstall your old display adapter to verify that the monitor works correctly with the old display adapter.

An application doesn't display correctly or behaves erratically after Apollo display drivers were installed.

This might indicate a problem with our display driver, or a hardware compatibility issue. To narrow down the cause of the problem, try the following:

1. Temporarily switch to the standard VGA driver. Your PC will operate in a low-resolution environment and you won't have accelerated display performance, but this is a good way to see if the problem is related to the display driver.

2. Check our web site to see if an updated display driver has been made available for your product.

3. Enter your motherboards CMOS setup, (Press [CTRL]-[Alt]-[Del] during Power-On-Self-Test) and load “Fail-safe settings” Consult the user manual of your motherboard to learn how to do this.

4. Most AGP based display adapters require their own hardware interrupt. On most motherboards however, this feature is not enabled by default. Consult the user manual of your motherboard to learn how to make these changes.

5. On most motherboards, the first PCI slot, the one to the left of the AGP slot, shares one hardware interrupt with the AGP slot. The hardware interrupt on this PCI slot is hard-wired and can't be changed. Make sure not to place any PCI card right beside the AGP slot.

6. If the problem still occurs, you may need to contact Apollo.

The Apollo display adapter does not run in AGP 4x mode, even though both display adapter and motherboard are AGP 4x enabled. It runs in AGP 2x mode instead.

This indicates that either the AGP driver (VGARDT.VXD) may need to be updated, or a setting in your motherboards CMOS setup needs to be changed.

1. Enter your motherboard's CMOS setup, (Press [CTRL]-[Alt]-[Del] during Power-On-Self-Test). Select “Advanced Chip Set Settings”. Locate the AGP section and select AGP 4x. Save your settings and reboot the system. Consult the user manual of your motherboard to learn how to do this.

2. Contact your motherboard manufacturer and inquire for an AGP driver for your particular motherboard. If you have an AGP 4x based motherboard with a VIA chip set for instance, you may need to re-install the 4-in-1 drivers that shipped with your motherboard to take full advantage of AGP 4x and the high performance of your Apollo display adapter.

3. Load Microsoft's web based update service to verify if there is perhaps an updated AGP driver for your motherboard.

The system appears to boot normally when it's turned on. The monitor comes on, shows the Power On Self Test. The moment Windows' desktop is starts, the monitor turns off or shows a message “Out of Range”.

This indicates that you (or Windows) chose a resolution and/or refresh rate, that the monitor is not capable of handling. This is known to happen on a few occasions where Windows 98, Windows 98SE or Windows ME installs a “Default Monitor” after installing display drivers

Turn off your computer and turn it back on again. Immediately press the [F5] key and keep it pressed until Windows has finished loading the desktop. Windows is now loaded in “Safe mode”. Right – click on Windows' desktop and open the “Display Properties” - “Settings” applet. Click on “Apply” and reboot Windows. Windows will now start normal, but with 16 colors. Again, open your “Display Properties” - “Settings” applet, change the color depth and the resolution. Click on “Apply” and Windows will restart for a second time. Now Windows will come up normally. You can now proceed to select the correct monitor type on the advanced “Display Properties” - “Monitor” applet.

Windows will not allow the display of its desktop on a television.

This usually indicates that Plug&Play was unable to detect an attached S-Video or composite video cable due to excessive cable length, a broken cable or a poor connection..

1. Try re-booting your computer with video cables attached to both television and display adapter.

2. Try changing to a shorter video cable. A video cable should not exceed 6ft (2m)

3. Try using “Professional”-grade video cables. They are more expensive, but well worth the effort.

4. If you need to use a longer cable, you must use a video amplifier or repeater-box to compensate for signal loss over distance.

Windows will allow displaying its desktop on a television, but in poor quality or only in black and white.

This indicates that either you are using the wrong cable for your television, or the wrong “Television Standard” has been selected for output to your television.

1. In Window's “Display Properties”, change to “Output Device” in the “Advanced Settings” Tabs. Click on the “Change Format” button to choose the TV Standard of your country. The default setting is “United States - NTSC “

2. In Window's “Display Properties”, change to “Output Device” in the “Advanced Settings” Tabs. Click on the “Format” button to choose the cable that connects your computer with your TV

3. If your picture comes in color, but is blurry, your video cable may be too long, or is of poor grade. Try using a shorter cable. For best possible quality, try using a high grade S-Video cable instead of a composite cable.

4. Perhaps you are using an S-Video cable connected to a SCART (EURO A/V) adapter on a television that does not support S-Video. Try using a Composite Video cable instead.

5. Perhaps you are using an S-Video cable connected to a SCART (EURO A/V) adapter on a professional –type television. Please consult the owner's manual of your television to set-up the television's SCART interface correctly.

Windows will allow displaying its desktop on a television, but not on a VGA monitor simultaneously. This is not an error: Only a very few display adapters, such as NVIDIA's GeForce2 MX based display adapters will support simultaneous display on both Television and a VGA Monitor.

If you have a GeForce2 MX based Apollo display adapter, open Window's “Display Properties” “Settings” – applet, choose a resolution of 800x600 or 640x480 and click on “Apply”. Then click on the “Advanced…” button and select the “TwinView” tab. Choose the “Clone Desktop” feature and click on “Apply”

Windows will allow displaying its desktop on a television, but DVD playback is not possible.

This is not an error: Today, most DVDs are “Macrovision” (MV7) protected. Any DVD software decoder will detect the MV7 protection key on your DVD, and it will then determine via Plug&Play, if a television set is connected to your display adapter. If both cases are true, the DVD decoder software must be stopped from operating. This is done to protect the film industry from piracy. Theoretically you could connect any VCR instead of your television to your display adapter – neither the DVD decoder, nor Plug&Play would know the difference!

If you insist to display your DVD on a commercial television set, you should buy a regular DVD player. You can also obtain a VGA scan converter to connect your VGA card to a television via S-Video. Please be advised that Apollo does not sell scan converters, nor does Apollo condone the illegal reproduction of copyrighted material, and therefore will disclaim any responsibilities and liabilities in the event of misuse.

Two monitors are connected to a Apollo TwinView display adapter, but it is impossible to get the second monitor working.

This behavior indicates, that either the primary monitor or the secondary monitor, or both monitors together, do not comply with the DDC2a or DDC2b standard. The DDC2a/b standard is a Plug&Play definition, which amongst others, clearly defines power saving properties. Windows based operating systems can only use one power management standard. To prevent serious damage to any non-DDC2 compliant monitor, the TwinView feature is disabled in the display driver. (The DDC2 issue is a mandatory requirement from Microsoft to pass the “Windows Hardware Quality Labs” (WHQL) certification.

1. If nothing helps, get a DDC2 compliant monitor.

2. Verify your user manuals of both monitors. Some newer monitors can be configured to become DDC2 compliant via the monitor's OSD – Setup (On Screen Display Setup). This software is built into some monitors.

3. Try switching the primary and secondary monitors to determine if this is a workable solution.

Two monitors and a television set are connected to a Apollo TwinView display adapter. It is impossible to enable the television while both monitors are active.

This behavior is correct. It is not possible to share the second VGA output with TV-Out.

Open “Display Properties” and change to the “Settings” tab. Right-click on Monitor 2 - icon and select “Disable” from the menu. Click on the “Apply” button to have the changes take effect. Now click on the “Advanced…” button, and then on the “Output Device” tab. Click on TV and then on the “Apply” button. Your TV will now display a picture.

Some more notes about using Televisions with VGA cards

Most Apollo display adapters ship with a TV-Out connector, or a VIVO (Video In / Video Out) connector. This feature is useful for business presentations, or, if you would like to integrate your computer as a part of your home entertainment system. Please keep in mind that your television is not at all designed to display a high-resolution image. Here are some facts about television technology that will help explain the situation:

A typical television broadcast resolution is 720 x 540 pixels for NTSC, and 720 x 576 pixels for PAL
Televisions display their picture at a low refresh rate: 30Hz for NTSC and 25Hz for PAL.
The method to display a broadcast picture on a television is by using “overscan”. This means that the actual size of the broadcast picture is larger than the size of the television tube. By doing so, television manufacturers and TV stations do not need to worry about precisely centering the picture they are transmitting / displaying.
A video signal has a line frequency of only 15.675 KHz. (A standard VGA signal has at least 31.5 KHz!)
Due to their low refresh rates, televisions are not designed for still pictures.

Taking all these facts into account, you may expect the video signal coming from your VGA card appear slightly out of center, leaving a border, flicker, and perhaps not be the sharpest, especially when you compare this directly with the image displayed on your VGA monitor. In other words, the picture will just be as good as the media it is being displayed on.

This is why it is not recommended to use a television to do word processing or other applications that may require high resolutions and a flicker-free picture.

Televisions are interesting when they are used for large screen gaming, or playing movies using a computer. Because TVs are designed to display moving pictures, the low refresh rate and the not-so-sharp picture become unnoticeable.

 
 
Main Program

Main Program

Q. Why can't I enter the RapidOS DVR Main Program after plugging in the RapidOS DVR Card?
A. Be sure that you're put RapidOS DVR CD into CD-ROM to enable the autorun.exe completely and there're no IRQ conflict while you installing the driver for Audio capture device & Video capture device in the Device Manager. You may need to plug out the RapidOS DVR card and try another PCI slot.

Q. Why does the channel show disconnected after entering the Main Program?
A. Showing disconnected is normal while viewing if you don't plug in 4 RapidOS DVR cards. Showing blue color means not connecting to the camera and this channel can be reserved for remote viewing.

Q. Can I choose not to enable the cyclic recording?
A. To save user's trouble of setting and prevent the HDD from being full and no more space for recording, this function has been set as default and can't be disabled.

Q. Why does the computer appear the message of disk capacity is full during recording?
A. Please make sure whether you're set the recording path to the C:\ If yes, please change to other path than C:\ and always reserve the C:\ for the system operation use only. Besides, you have to check the reserved space for each disk in the Recycle Bin should be set to 0%. Moreover, the abnormal way to operate the RapidOS Main Program, such as open, shutdown, open, shutdown & recordK., will probably cause the out of work to the Main Program and fail to operate the cyclic recording. The only solution to solve this problem is to delete all the recording files and re-start the recording to bring the system back to normal.

Q. Why does it show specified VCM Encoder not supported while selecting VCM Encoder under RCC?
A. Please make sure the local and remote computers have installed the same compression encode or you have to change to adopt the dynamic JPEG for transfer.
P.S.: If the local computer does not install the same compression encode as the remote computer, it's impossible for the local computer to decode the image for transferring.

Q. Where to find the divX compression format if I want to use this way for the image recording?
A. You may download the shareware program from  www.divx.com

Q. Why the detection area with a red square dotted line on the screen keeps shinning?
A.

1. That means the detection area is triggered. You have to check the signal source to see whether you're pressed the F2 for alarm trigger or not.

2. Sometimes the noise of image may cause the same result, you can adjust the sensitivity from the Noise Filter item of Channel / Camera Setup screen.


Q. Why does the display rate of one card with 2 cameras look slower than one card with 4 cameras?
A. Please make sure the status of those 2 channels showing blue color without images are disconnected otherwise they're still occupy the resources to cause the display rate slower.

Q. The Volume of Video/Audio Adjustment in the Channel/Camera Setup is for speaker or microphone?
A. It's for microphone volume adjustment.

Q. Why does the cursor stop a second while playing back the detection record?
A. Because the partitioned recording interval has been set as 1 hour one file if there's no motion detected. However, during the recording period, the time of no motion detected will be calculated into the file also. By doing this way is to prevent saving too many files to find the record needed among those files.

Q. What can I do if I forget the password?
A. If you forget only other user's password, but still keep the password of user Admin, login in as user Admin to delete the user's account which password forgotten and recreate it again. Then you can grant the new password for specified user again. If you forget the password of user Admin also, please remove the Main Program of RapidOS DVR from the control table and re-install again the Program.
P.S.: Those archives are still existed and won't be deleted.

Q. Why does my voice sound intermittent while playing back or after recording?
A. Please check:
1. if the signal has been annoyed by the environment or the signal quality is not good.
2. Check the color of monitor has been set as 16 bit in the control table. If not, please change to 16 bit because it will consume more resources of CPU & Graphic resource to cause the system performance low when set to be more than 16 bit. Besides, you'd better check again whether the CPU is under full loading while you're playing back and recording. If yes, please close those not necessary programs and applications to release the resources for better quality

Q. Can I open other application program while my operating the RapidOS DVR Main Program.
A. Yes, RapidOS DVR Main Program is a kid of application constructing under the Windows so you may open any other Windows application while operating the RapidOS DVR Main Program, such as browsing the internet, processing word.

Remote Control
When I am doing remote monitoring through browser or RCC, after I select some channels to remote, it displays an error message on the view area, what happens?

Remote Control

Q. When I am doing remote monitoring through browser or RCC, after I select some channels to remote, it displays an error message on the view area, what happens?
A. Please download the Java Virtual Machine from http://www.sun.com/or http://www.microsoft.com/first and then install it. After you re-open the browser, everything will be OK.

Q. Why can't I see the image while connecting to the remote computer to use the Media Player for playing back the recorded image by cursor?
A. Please make sure the local and remote computers have installed the same compression encode

Q. Can I remote supervise my office's computer from Internet Cafe's computer without installing RapidOS DVR card and the application program?
A. Yes, there're 2 kinds of path to do the remote supervision:
1. You can key in the IP address or domain name of your company to connect to your company's RapidOS Web server via Internet Explorer to view but no audio support.
2. You may also download the RCC software from your RapidOS Web server for more function view with audio support and remote access recorded file is also possible.

Q. Why can't I play back the recorded image from other computer? Shall I need to change the image file to AVI or MPEG format?
A. The format to save these images is proprietary so can't be transferred to other format. But you may find the Mplayer application which is an independent software from RapidOS DVR CD on Videoclient folder for your playing back the recorded image from other computer.

Q. We're using the IP Sharing for company's Networking and it's no problem to browse the view via IE & RCC inside the company. But why it's not possible to browse the view from outside the company even the status showing connected successfully?
A. Please check the status of TCP port 17860 in your IP Sharing and make sure this port has to be set as open otherwise it's not possible to enable the remote supervision. For some IP sharing devices to open specified ports is not allowed, you can try to set the DMZ item for your DVR machine.

Q. When I watch image in local machine, it looks good for quality. But when I watch image from remote end via browser or RCC, it seems become not so clear than in local machine. Is that correct?
A. In local machine, the image you watch is original and without any compression on it. But when you watch from remote end, for bandwidth and transfer efficiency consideration, the image has been compressed first then transmitted. The image quality will reduce while compressing, that's why the image seems looking not so clearly than local machine.

Q. After I install the RapidOS Web Server provided from attached CD, it seems not working properly, why?
A. You can try to achieve that function via IIS way. Please refer to User's Manual Appendix D.

Q. Why can't I find the IIS item when I trying to install RapidOS Web Server via IIS way?
A.
If you're using the Windows XP Home Edition, it does not support such services. We recommend you upgrade your operation system to Windows XP Professional Edition.